Help Center
tbjji Frequently Asked Questions
Bonuses, withdrawals, deposits, security, and support — find answers to all your questions in one place.
If a question comes to mind while using tbjji, this page is made for you. Here, the most frequently asked questions from players in Bangladesh are organized into five categories — bonuses and offers, withdrawals, security, support, and deposits. Each answer is written directly and clearly so you can find the information quickly and play with peace of mind. If you do not find the answer to your question, our 24/7 support team is always ready to help.
Bonuses & Offers
No, the welcome bonus is available only once per player. When you open your first account at tbjji and make your first deposit, you can receive up to 100% bonus up to ৳8,000. If the same person tries to claim this bonus by creating multiple accounts, those accounts risk being cancelled.
The wagering requirement is calculated only on the bonus amount, not on the deposited amount. For example, if you deposit ৳1,000 you receive ৳1,000 as a bonus. A 25x wagering requirement on that ৳1,000 bonus means you must place a total of ৳25,000 in bets before you can withdraw winnings from the bonus. This is a fair and transparent condition.
Yes, a bonus can generally be cancelled, but any winnings earned from that bonus will also be cancelled. If you feel the bonus terms do not suit your playing style, contact the support team via live chat. They will be able to give you the best advice.
Each bonus has a specific validity period, which generally starts counting from the moment the bonus is activated. If the wagering is not completed within that period, the bonus is automatically cancelled. It is best to read the terms and conditions carefully as soon as you accept a bonus.
The welcome bonus at tbjji is 100% of your first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳18,000 or more, you will receive the maximum bonus of ৳8,000, giving you a total balance of ৳26,000. On a smaller scale, depositing ৳1,000 adds another ৳1,000 as a bonus, for a total of ৳2,000.
Withdrawal Questions
No, for security reasons tbjji only allows withdrawals to a mobile wallet (bKash, Nagad, Rocket, or Upay) registered in the account holder's own name. Sending money to a third-party wallet is not possible, and this rule is in place to protect everyone.
The minimum withdrawal amount at tbjji is ৳500. Withdrawal requests below this amount cannot be made. There is no specific withdrawal fee, and after a successful request the money generally arrives in your wallet within 1 hour.
To withdraw winnings from a bonus, you must first meet the wagering requirement. Whatever remains after placing bets totalling 25 times the bonus amount can be withdrawn. For example, for a ৳1,000 bonus you must complete ৳25,000 in total bets. After that, a withdrawal request is generally processed within 1 hour.
Withdrawals are usually completed within 1 hour. If the money has not arrived within that time, first make sure your wallet details are correct. Then contact tbjji via live chat or email [email protected]. Providing your request number and date will help get the issue resolved faster.
Security & Privacy
tbjji will never ask for your OTP, bKash PIN, Nagad PIN, Rocket, or Upay PIN — not by phone, email, or chat. If someone asks for this information and claims to be a tbjji employee, disconnect immediately and report it to [email protected]. Sharing this kind of information puts you at risk of fraud.
If you suspect unauthorized access to your account — such as unfamiliar transactions or a password that is no longer working — change your password immediately and contact tbjji live chat. If needed, the support team can temporarily lock your account to secure it.
The official tbjji website is tbjji.bar. Always check the browser address bar to confirm the domain is correct and that the URL begins with HTTPS. Sites with a slightly different domain (such as tbjji1.com or tbjji-bd.net) may be fake. If in doubt, access the site by typing tbjji.bar directly.
Yes, tbjji uses SSL encryption to keep all data secure. Your name, contact information, or financial transaction details are not shared with any third party. For more details, please read the privacy policy.
Support Questions
Yes, the tbjji support team provides service in both Bengali and English. If you ask a question in Bengali, you will receive a full reply in Bengali, so language will not be a barrier.
For a faster resolution, have your account username or registered mobile number, a description of the issue, and where applicable the transaction date and amount ready when you contact support. If you have a screenshot, sending it by email is also helpful.
tbjji offers two support channels. The first is live chat — for immediate assistance directly on the site. The second is email — you can write to [email protected]. Email is more effective for complex issues or when you need to attach documents.
tbjji support is active 24 hours a day, 7 days a week. Whether it is night or day, a public holiday or a working day — you can reach out via live chat or email at any time and get help.
Deposits
The minimum deposit amount at tbjji for all payment methods is ৳100. This means you can deposit ৳100 or any amount above that from bKash, Nagad, Rocket, or Upay. This is convenient for players who want to start on a smaller scale.
Deposits at tbjji can be made through four mobile wallets: bKash, Nagad, Rocket, and Upay. All of these are widely used in Bangladesh and transactions are completed instantly. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
Log in to your tbjji account, go to the deposit option, and select Nagad. Enter the amount following the instructions shown on screen, then complete the payment from your Nagad app. Once the transaction is successful, the balance will be added to your account within moments.
Sometimes a deposit may take a little longer to process due to network issues. If your balance has not appeared after waiting a while, retrieve the transaction reference number from your mobile wallet and contact support via live chat or at [email protected]. The issue will be verified and resolved promptly.
tbjji does not charge any fee on deposits. However, your mobile wallet operator (bKash, Nagad, Rocket, Upay) may apply certain charges according to their own policies. Contact your wallet provider directly to find out about those charges.
Still have questions?
Our support team is with you 24/7 — ask in Bengali, describe your issue, and get a solution.
Live Chat — talk to us directly on the site